FAQs

Yes! You can add gift packaging and luxe finishing touches at checkout to make your gift even more special.

Shipping costs vary by destination (UK, US, Europe, and other regions) and are calculated at checkout. For more details, please visit our Delivery Page.

As soon as your order is shipped, we’ll send you a tracking number by email so you can track your order.
Please note that it can take up to 48 hours for the tracking number to become active. If you’re unable to track your package after 48 hours, please contact us and we’ll get in touch with the shipping company.

We want you to adore your jewellery - but if something isn’t quite right, you can return most items for a refund, exchange. For more information, please read more on our Returns Page.

Yes, as long as the item is unworn and still in its original condition and packaging, you can return it via our standard process.

Yes - during Christmas our returns window is extended. Orders placed in late November and December can be returned into mid-January. Exact dates are listed on our Returns Policy page.

Sale pieces are eligible for exchange only (not refund), unless otherwise noted in promotional terms.

Personalised, engraved, or custom-made items cannot be returned once production has started, as they’re made especially for you.

Yes, if your piece is beyond the warranty period, we can still help with repairs for a small fee. Send a photo and your order info to repairs@taylr.co.uk.

Approved refunds will be issued to the original payment method used to place the order. We’re unable to process refunds to alternative payment methods.

Gold-plated jewellery will naturally wear with time and use - this is not covered under warranty. We do offer re-plating services at a charge depending on the item. Please get in touch if you'd like to find out more about our re-plating services.

Because custom and engraved pieces are made especially for you, orders can’t be changed or cancelled once engraving or production has begun.

We support letters, numbers, punctuation, and a selected set of symbols available on each product page.

Customised pieces generally follow standard production timing and cannot be rushed, even with express shipping selected.

Yes, you can choose flexible payment options such as Klarna at checkout, allowing you to spread the cost while receiving your jewellery straight away. Read more about this on our Klarna page.

We offer letters, numbers, punctuation, a curated selection of symbols, and refined font options, all available to choose from on each product page.

To preserve your pieces:

• Avoid water, perfume, lotions and chemicals
  
• Take jewellery off before exercising or sleeping
  
• Store each piece separately in soft pouches
  
• Use a jewellery cloth to gently polish and remove light tarnish

Every gemstone and piece of metal is unique — slight variations in colour, texture, or sparkle are part of what makes each piece special.

Keep your jewellery in a dry, cool place, ideally in soft pouches or a lined jewellery box to prevent scratches and minimise oxidation.