Privacy Policy

Last updated: May 2026

At TAYLR Jewellery, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you visit our website, purchase products, contact our team, sign up to our mailing list, or otherwise interact with our brand.

We understand how important privacy is to our customers and are dedicated to complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

About TAYLR Jewellery

TAYLR Jewellery is the data controller responsible for your personal information.

Throughout this Privacy Policy, references to “we”, “our”, and “us” refer to TAYLR Jewellery.

If you have any questions regarding this policy or your personal information, you can contact us using the details below:

Email: info@taylr.co.uk

We aim to respond to all privacy-related enquiries within a reasonable timeframe.

Information We Collect

We may collect, store, and process different categories of personal information depending on how you interact with our website and services.

The types of information we may collect include:

Information You Provide Directly

When you place an order, create an account, sign up to our newsletter, or contact us, we may collect:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment and transaction details

  • Account login information

  • Customer service enquiries and communications

  • Marketing preferences

  • Product reviews or feedback

Payment Information

Payments made through our website are processed securely by trusted third-party payment providers. We do not store complete payment card information on our own servers.

Depending on the payment method selected, your payment information may be processed by external providers such as Shopify Payments, PayPal, Klarna, Apple Pay, Google Pay, or other secure payment gateways.

Information Collected Automatically

When you browse our website, certain technical and usage information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Time zone settings

  • Website pages visited

  • Referral sources

  • Time spent on pages

  • Shopping behaviour and interactions

This information helps us improve website performance, customer experience, security, and analytics.

Cookies & Tracking Technologies

We use cookies, pixels, and similar tracking technologies to personalise your experience and analyse website usage.

Cookies may be used to:

  • Remember items in your basket

  • Save your preferences

  • Improve website functionality

  • Analyse traffic and performance

  • Deliver personalised advertisements

  • Measure marketing campaign effectiveness

You can manage cookie settings through your browser at any time. Please note that disabling certain cookies may affect how parts of the website function.

How We Use Your Information

We use your personal information only where we have a lawful basis to do so.

Your information may be used for the following purposes:

Processing Orders

We use your information to:

  • Process payments

  • Confirm purchases

  • Arrange shipping and delivery

  • Provide order updates

  • Manage returns, exchanges, and refunds

Without this information, we may not be able to fulfil your order.

Customer Support

We may use your contact information to respond to enquiries, resolve issues, and provide assistance regarding products, orders, or services.

Improving Our Website & Services

Understanding how visitors interact with our website helps us improve navigation, design, products, and overall customer experience.

We may analyse browsing behaviour, purchase history, and engagement trends to better understand customer preferences.

Fraud Prevention & Security

To protect our customers and business, we may use personal information to:

  • Verify transactions

  • Prevent fraudulent activity

  • Detect suspicious behaviour

  • Maintain website security

  • Enforce our terms and conditions

Marketing Communications

Where you have opted in or where permitted by law, we may send marketing communications relating to:

  • New jewellery collections

  • Exclusive launches

  • Promotions and discounts

  • Brand news

  • Events and collaborations

  • Product recommendations

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications.

Lawful Bases For Processing

Under UK data protection laws, we rely on several lawful bases for processing your personal information.

These may include:

Contractual Necessity

Processing your information to fulfil purchases, process payments, and provide requested services.

Legitimate Interests

Using information to improve our services, maintain website security, analyse customer behaviour, and grow our business responsibly.

Legal Obligations

Complying with tax, accounting, fraud prevention, and regulatory obligations.

Consent

Where required, we rely on your consent for marketing communications and certain cookie technologies.

You may withdraw consent at any time.

Sharing Your Information

We may share your information with trusted third parties where necessary for operating our business and providing services.

Third parties may include:

  • Payment providers

  • Delivery and courier companies

  • Website hosting providers

  • E-commerce platforms

  • Analytics services

  • Marketing platforms

  • Fraud prevention providers

  • Professional advisers and legal services

All third-party providers are required to process personal information securely and in accordance with applicable data protection laws.

We do not sell your personal information to third parties.

International Data Transfers

Some of our third-party providers may process data outside the United Kingdom.

Where international transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

These safeguards may include:

  • Standard contractual clauses

  • Transfers to countries with adequate protection standards

  • Secure data processing agreements

Retaining Your Information

We retain personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy.

Retention periods may vary depending on:

  • Legal obligations

  • Tax and accounting requirements

  • Fraud prevention needs

  • Customer service obligations

  • Dispute resolution

When information is no longer required, it will be securely deleted, anonymised, or disposed of.

Your Rights

Under UK GDPR and applicable privacy laws, you have a number of rights regarding your personal information.

These rights may include:

Right To Access

You may request access to the personal information we hold about you.

Right To Rectification

You may request correction of inaccurate or incomplete information.

Right To Erasure

You may request deletion of your personal information in certain circumstances.

Right To Restrict Processing

You may ask us to restrict processing of your information under specific conditions.

Right To Object

You may object to processing based on legitimate interests or direct marketing.

Right To Data Portability

You may request transfer of your information to another provider where technically possible.

Right To Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time.

To exercise any of your rights, please contact us at hello@taylrjewellery.com.

We may require verification of identity before processing requests.

Children’s Privacy

Our website and products are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take steps to remove the information promptly.

Third-Party Links

Our website may contain links to external websites, social media platforms, or third-party services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any external websites you visit.

Website Security

We take appropriate technical and organisational measures to protect your information against:

  • Unauthorised access

  • Misuse

  • Loss

  • Disclosure

  • Alteration

  • Destruction

Security measures may include:

  • Secure socket layer (SSL) encryption

  • Password protection

  • Restricted access controls

  • Secure payment processing

  • Monitoring systems

While we strive to protect your personal information, no online platform can guarantee complete security.

Social Media & Advertising

We may interact with customers through social media platforms including Instagram, TikTok, Pinterest, Facebook, and other platforms.

If you engage with our social media content, your information may also be subject to the privacy policies of those platforms.

We may also use advertising tools such as Meta Pixel or Google advertising technologies to deliver personalised advertisements and measure campaign effectiveness.

Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, technologies, or services.

Any updates will be posted on this page with the revised “Last updated” date.

We encourage customers to review this page regularly to remain informed about how their information is handled.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

TAYLR Jewellery
info@tayle.co.uk